The Non-Emergency Live Chat Platform for Law Enforcement
Provide the public with a secure, accessible, and fast way to report non-emergency incidents and access official guidance online. Powered by the IMSupporting Hybrid AI engine.
- ✓ 99.9% Uptime
- ✓ WCAG 2.2 AA Accessible
- ✓ Data Sovereignty Checked
Relieve Control Room Congestion
Police dispatch and 101 call centers frequently face overwhelming volume for minor incidents, administrative queries, and general advice requests. This strains operational capacity, increases public wait times, and delays responses to more urgent matters.
101Chat shifts non-emergency contact to a structured, highly compliant digital channel. Our system manages public inquiries using intelligent triage, routing citizens to the correct department instantly, or assisting them via our Hybrid AI workflow system before a human operator even needs to intervene.
By implementing a robust digital front door, authorities can achieve a 30-40% deflection rate for informational queries, freeing up highly trained call handlers for incidents that require true human judgment.
Critical Advantages of Digital Triage
- Reduced 101 Call Wait Times: Automatically resolve repetitive queries like penalty ticket payments or freedom of information requests.
- Accessibility & Inclusivity: Support citizens with hearing, speech, or cognitive impairments without relying solely on specialized telephony.
- Silent & Covert Reporting: Provide a discrete communication method for vulnerable citizens in domestic abuse or coercive control situations where speaking aloud is dangerous.
- Synchronous Intelligence: Operators can handle up to 4-6 text conversations simultaneously, exponentially increasing control room throughput.
Your Control Room Is Fielding Calls
That Belong in a Chat Window
Noise disputes. Lost property. Advice on minor incidents. Licensing queries. These calls consume operator time, extend 101 wait times, and delay contact for incidents that genuinely need a voice response. A dedicated digital contact channel handles them automatically \u2014 with your operators free to focus on what requires their real expertise.
A department pilot is live in under a week. No major procurement. No infrastructure changes. One JavaScript snippet on your force website.
Register Your Force → Contact Public Sector TeamComprehensive Technical Capabilities
Built specifically for the demands of high-volume public sector environments.
Hybrid AI & RAG Technology
Automate standard responses using Intelligent Workflows and Retrieval-Augmented Generation (RAG). Safely provide public advice based exclusively on your vetted public guidelines and standard operating procedures (SOPs).
Granular Departmental Routing
Automatically route chats to specific neighborhood policing teams, cybercrime units, domestic abuse specialists, or firearms licensing departments based on pre-chat survey selections.
Structured Data Capture
Use intelligent pre-chat surveys and automated workflow flows to capture essential incident details (locations, times, and descriptions) before an operator connects, reducing handling time.
Real-Time Translation
Instantly translate public inquiries and operator responses across over 100 languages. Break down community language barriers instantly without waiting for third-party telephone translation services.
Intelligence & Analytics
Access comprehensive audit trails, operator performance metrics, and chat transcripts. Export data for intelligence briefings, FOI compliance, and resource planning.
Operator Collaboration
Use internal whisper modes, operator-to-operator chat transfers, and supervisor monitoring to ensure accurate advice is given and trainees are fully supported on live interactions.
Your Operators in Control — AI on Your Terms
Some forces want AI-assisted responses from day one. Others need time to build confidence, governance frameworks, and public trust before introducing automated answers. Both approaches are fully supported. The platform operates as a complete professional live chat solution staffed entirely by your own operators, with no AI involvement whatsoever. Department heads can activate AI assistance individually, at exactly the pace your force decides — you are never locked into a single deployment model.
Uncompromising Security & Data Sovereignty
Law enforcement data requires the highest level of protection. 101Chat is engineered from the ground up to support stringent national policing data protection protocols.
- End-to-End Encryption: All transit and at-rest data is secured using AES-256 and modern TLS protocols.
- Custom Data Retention: Configure strict transcript pruning schedules to comply with data minimization principles and the Data Protection Act (DPA).
- Role-Based Access Control (RBAC): Enforce least-privilege access. Restrict transcript visibility so operators only see chats relevant to their clearance level or department.
- Location & IP Logging: Capture metadata transparently to assist digital forensics when investigating malicious communications or tracing vulnerable missing persons.
Always Available Infrastructure
Public safety systems cannot go offline. 101Chat is hosted on resilient, geographically redundant infrastructure ensuring 99.9% uptime. Our failsafe measures guarantee that if operators are unavailable, the Hybrid AI workflow can capture the citizen's query as a secure offline message or logically direct them to 999 if keywords indicating immediate danger are detected.
Operational Scenarios
Scenario A: Silent Domestic Abuse Reporting
A victim is in a property with a coercive partner. Calling 101 or 999 would alert the abuser. Using 101Chat on a mobile device, the victim silently contacts the control room. The operator uses 'whisper mode' to confer with a supervisor, dispatches a unit, and keeps the chat active to monitor the situation without making a sound.
Scenario B: Traffic Incident Reporting
A citizen witnesses anti-social driving. Instead of calling out in public, they start a chat. The AI workflow asks standard qualifying questions (Time, Date, Vehicle Registration, Location) in a structured format before seamlessly routing the text report to traffic operations.
Scenario C: Fraud & Cybercrime Deflection
A citizen believes they have received a phishing email. They click the chat widget on the cybercrime page. The RAG-powered AI identifies the keywords "phishing" and "scam email", instantly serves the official guidance protocol on blocking the sender, and provides the direct link to Action Fraud, successfully resolving the query without human intervention.
Scenario D: Community Intelligence
A neighborhood resident wishes to anonymously report drug activity. The chat interface routes them specifically to the local Neighbourhood Policing Team (NPT) queue. The interaction allows officers to probe for descriptive details (vehicle makes, times of day) that standard web forms often miss, resulting in higher-quality intelligence.
Deployment in Three Steps
Implement your digital public contact point efficiently and securely.
Register Authority Domain
Sign up below with your official police.uk or government domain to establish your tenant.
Configure Departments
Set up your control room routing, auto-responders, and operator accounts via the secure IMSupporting dashboard.
Deploy Widget
Embed our lightweight, WCAG-compliant script on your public authority website to begin taking contacts.
Register for Official Deployment
Establish your secure live chat infrastructure today. Required fields align with IMSupporting deployment standards.
Upon successful registration, you will be redirected to the secure portal to complete your organizational setup, define your secure knowledge bases for RAG, and map your control room departments.
Standard monthly pricing model:
- Solo: £49.99/month and includes 1 operator account
- Business: £1,499/month and starts with 20 operator accounts
- Bespoke: monthly pricing for enterprise and multi-force deployments
- Additional operators are £14.99 per operator per month
- ✓ No hardware integration required
- ✓ Cloud-native IMSupporting technology
Operational FAQ
Is this system appropriate for 999 emergencies?
No. 101Chat is strictly designed for non-emergency inquiries. The chat interface features customizable disclaimers explicitly instructing users to call 999 in an emergency before a chat session begins. Furthermore, AI workflows can be trained to recognize high-risk keywords (e.g., "weapon", "bleeding", "imminent") and immediately broadcast standard emergency response scripts.
How does the Hybrid AI handle public inquiries?
The AI operates on a safe Retrieval-Augmented Generation (RAG) framework. Unlike open AI models that might hallucinate, our system is isolated and trained *only* on the policies, public guidance, and Q&A documents you provide. It answers common questions reliably and seamlessly escalates complex or operational intelligence matters to human control room operators.
Is the citizen-facing interface accessible?
Yes. The chat widget targets WCAG 2.2 AA compliance natively. It functions with standard screen readers (NVDA, JAWS, VoiceOver), respects "prefers-reduced-motion" OS settings, and maintains strict contrast ratios, ensuring true accessibility for all demographics.
How are malicious or abusive users handled?
101Chat contains robust moderation and banning tools. Operators and supervisors can block abusive users via IP address, subnet, or device fingerprinting. All chat attempts, even those dropped or banned, leave a forensic log to combat malicious communications offenses.
Can operators handle multiple chats at once?
Absolutely. A trained operator can comfortably manage 3 to 6 simultaneous non-emergency chats, drastically multiplying the capacity of your control room when compared to one-to-one voice calls. The dashboard highlights chats that have been waiting the longest to ensure fair distribution of attention.
Can we offer chat outside of standard hours?
Yes. The system supports dynamic scheduling. If your control room chat desk closes at 2 AM, the widget instinctively switches to 'Offline Mode', allowing citizens to leave a secure message, or the Hybrid AI can take over completely, acting as an out-of-hours deflection tool.